top of page

Cancellation Policy:

 

A reservation that is cancelled or not taken up is regarded as a cancellation and is subject to the following rules:

  • For a cancellation made 31 days or more prior to the arrival date, 25% of the full reservation amount will be forfeited.

  • For a cancellation made 30 - 21 days prior to the arrival date, 50% of the full reservation amount will be forfeited.

  • For a cancellation made 20 - 11 days prior to the arrival date, 75% of the full reservation amount will be forfeited.

  • For a cancellation made 10 days or less prior to the arrival date, or on the arrival date, 100% of the full reservation amount will be forfeited.

  • Bookings are not transferable to other dates.

Refund Policy:

 

We respectfully request that guests only pay the deposit amount, unless specifically requested (e.g., 1-night stay or a booking made less than 10 days before check-in).

Should you pay the full amount, you do so at your own risk.

We do not refund monies paid. If you pay in full in advance and need to

cancel your booking, a credit voucher valid for a minimum of 6 months may be issued to be used as a deposit for a future booking, provided that we can get a replacement for your cancelled booking.

Vouchers will be valid for a minimum of 6 months.

Vouchers for midweek special bookings will be limited for use against future midweek bookings and cannot be used for weekends, school holidays, or long weekends.

Once a voucher has been used against a booking, it cannot be reissued, refunded, or transferred.

Terms & Conditions:

 

Damages and breakages to any items will be for the guest's account.

Damages include burnt pots, dish cloths, oven gloves, kitchen utensils, mats, bedding, towels unnecessarily soiled.

Additional cleaning charges may be billed for heavily soiled linens, towels, and furnishings.

No check-in will be permitted if the full amount has not been paid upfront.

It is the guest's responsibility to ensure that the booking is for the correct dates. Guests arriving a day early cannot always be accommodated, and no compensation will be given should a guest get their dates wrong and arrive on the wrong day.

 

Rights of admission are reserved.

Rates are per person per night, not per cottage per night. Additional guests and dogs will be charged for.

Guests' dogs remain their responsibility.

Entry into Highland Giants Estate is subject to your acceptance of the following

Indemnity clause, a confirmed booking is an acceptance of this indemnity for all

guests staying and / or visiting over the booking period:

I fully understand and accept that entrance into Highland Giants Estate shall be

undertaken at my own risk and I understand on behalf of myself and fellow guests

to indemnify, hold blameless and absolve the company, its members, their associates,

employees, fellow guests and all staff of Highland Giants and any persons connected whether directly or indirectly with any of the aforementioned parties against any claims which may be made arising out of any loss, damage, injury, costs or expense to property or persons

while on the property of Highland Giants Estate of whatever nature and from any cause whatsoever so arising, even in the event of negligence of any aforesaid parties.
 

bottom of page